AI IVR

Next-Generation Call Menus

Replace frustrating 'Press 1, Press 2' menus with conversational AI that actually understands what callers want.

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Traditional IVR vs AI IVR

❌ Traditional IVR

"Press 1 for sales, press 2 for support, press 3 for billing, press 4 for..."
  • • Frustrating for callers
  • • High abandonment rates
  • • Limited to preset options
  • • Expensive to update

✓ AI IVR

"Hi! How can I help you today?"

"I need to check my order status"

"Of course! Let me look that up for you..."
  • • Natural conversation
  • • Callers stay engaged
  • • Handles any request
  • • Updates instantly

Everything IVR Should Be

Intelligent, conversational, and actually helpful

Natural Language

Callers speak naturally. No more "Press 1 for sales, press 2 for..."

Instant Understanding

AI understands intent immediately and routes accordingly.

Dynamic Responses

Not limited to pre-recorded options. AI adapts to any question.

Multi-Language

Handle callers in their preferred language automatically.

Complex Routing

Multi-level department routing handled conversationally.

Analytics

Understand what callers are asking for to improve service.

60%

Lower abandonment

3x

Faster resolution

90%

First-call resolution

⭐️

Higher CSAT

Common Routing Scenarios

"I want to speak to someone about buying..."

Route to Sales

"My order hasn't arrived yet"

Route to Support + Order Lookup

"I need to cancel my subscription"

Route to Retention Team

"What are your opening hours?"

AI Answers Directly

"I'd like to book an appointment"

AI Books Appointment

"Connect me to John in Accounts"

Direct Extension Transfer

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Start with $10 NZD free credit. Replace frustrating menus in minutes.

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